Account Access & Signup
When you sign up for Interchange, what happens depends on whether an organization already exists for your email domain. This page explains the three cases, who becomes an admin, and what to do if you land on the Request Access screen.How signup resolves your organization
Your organization is matched by your email domain (for example, everyone at@mediamark.co.za belongs to the same organization).
1. New domain → you create the organization
If no organization exists for your domain yet, signing up creates it and makes you its first admin. Admins can invite teammates, connect ad servers, and manage settings.2. Pre-provisioned organization → the intended admin is invited
When Scope3 sets up an organization for you ahead of time (for example, a managed seller onboarding), the person who runs the setup provides the intended admin’s email. That person receives an invitation and, on signup, signs in directly as an admin — no request needed. If you were told your organization was set up but you don’t have an invitation, ask whoever ran the setup to add your email, or contact Scope3 support.3. Domain already has an organization → you join as a member
If your domain already belongs to an established organization (one that already has an admin), signing up means joining that organization. When the organization’s registered primary domain is verified, matching-domain access requests are approved automatically as ordinary member access by default when that domain identifies one organization. An organization admin can disable primary-domain auto-join. If auto-join is disabled, or if the domain is not verified, you’ll be routed to Request Access for manual approval. Manual approval also applies when several organizations share a domain and no organization has explicitly enabled auto-join. Child accounts remain separately controlled: joining the organization does not grant access to every account beneath it.The “Request Access” screen
If you reach Request Access, submitting it notifies your organization’s admins, who can approve you into the organization. A verified primary-domain request may instead be approved immediately when auto-join is enabled.- Fastest path: ask an admin on your team to send you an invitation directly — an invitation supersedes a pending request and lets you sign in with the role they choose.
- No admin yet? If your organization was pre-provisioned but has no admin to approve requests, contact Scope3 support so the intended admin can be invited.
Roles
Admin is granted when you create an organization, claim an unowned
pre-provisioned organization, or accept an admin invitation. Joining an
existing organization through an automatically or manually approved access
request grants ordinary membership; ask an admin to elevate you if you need
admin rights.