> ## Documentation Index
> Fetch the complete documentation index at: https://docs.interchange.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Review Support Channel Participants

> Decide what account access, if any, each person in a connected support channel should have

## Overview

People can join a connected Slack support channel without becoming members of
your Interchange account. Channel presence is an observed provider identity,
not authorization to view account data or make changes. Slack is the first
supported participant roster; other messaging providers will use the same
access model when their roster integrations become available.

Account admins can review the participant roster in **Communications**. Until
an admin makes a decision, an unrecognized or foreign-account participant does
not receive account-specific Murph answers. General product and public
storefront questions can still be answered. Keeping someone as a channel guest
or identifying an external company does not grant account access.

## Review a new participant

When a new identity is observed, the roster shows the person's provider name,
email when the provider supplies one, and the connected channel. An account
admin chooses one of four outcomes:

* **Add to account** sends the existing Team invitation with the selected
  Basic, Premium, or Admin role. The participant receives account access only
  through that invitation and the normal membership checks.
* **Keep as channel guest** allows the person to remain in the provider
  channel without granting Interchange account membership.
* **Mark as external company** records the participant as a known
  counterparty. A non-empty company name is required for this decision.
* **Disconnect channel** removes the account-owned channel binding and stops
  using its participant records. It does not remove anyone who already has a
  separate account membership.

<Info>
  A consultant who already has access to your account remains valid even if they
  also work with another Interchange customer. Parent and child accounts in the
  same organization are treated as one account boundary.
</Info>

## Shared channels

For a declared shared channel, members of the named counterparty organizations
are expected participants. Anyone mapped only to another organization still
requires review. Marking a known external counterparty keeps account data and
changes unavailable to that participant; it does not turn the provider roster
into an account access list.

## Removal and audit history

Provider removals and channel disconnections remove the participant records
from active use but do not silently change account memberships. Admin decisions are audited with
the actor, provider, installation, channel, participant identity, decision,
and resulting posture.

## Related

<CardGroup cols={2}>
  <Card title="Buyer onboarding" href="/v2/setup/buyer-onboarding" icon="rectangle-ad">
    Configure a buyer account and its support channel.
  </Card>

  <Card title="Storefront onboarding" href="/v2/setup/storefront-onboarding" icon="store">
    Configure seller communications and storefront access.
  </Card>
</CardGroup>